Frequently Asked Questions

If you are new to mobile casino gaming then you are bound to have questions. We have therefore compiled a list of some of the most commonly asked questions. Please contact the casino support directly, should you require more information.

Casino Banking

Casino BankingHOW TO MAKE A DEPOSIT ?

In order to make a deposit you should follow the instructions given by your casino, but basically, you are required to select your banking method from variety of options available. Then, you need to make a payment to your casino account and enjoy the games.

HOW TO WITHDRAW MY WINNINGS ?

When you wish to collect your winnings from the casino account, you will have to request a withdrawal and determine the amount. Sometimes casinos set limits of how much you can withdraw at a time, which is something you can find out reading the Terms & Conditions. Additionally, you need to select the banking option over which you will receive your money.

WHAT KINDS OF BANKING METHODS ARE AVAILABLE FOR AUSTRALIAN PLAYERS ?

Australian mobile casinos offer a host of banking methods you can use to make deposits and request cash outs, with POLi widely believed to be the best payment solution for Aussie players. On top of that, Australian gamers can also make payments using credit cards such as Visa or MasterCard, electronic wallets like Skrill and Neteller, or other solutions that include money transfers, pre-paid cards and so on.

HOW LONG DOES IT TAKE TO RECEIVE WINNINGS IN MY ACCOUNTS ?

While deposits are transferred to your casino balance almost immediately, when asking for cashouts you will have to wait for a few days before you will be able to see the money in your account. When you request a withdrawal the casino will process it over the method you choose. Electronic wallets are usually the fastest with processing periods that last only day or two.

CAN I GAMBLE ONLINE USING AUD ?

Absolutely. Mobile casinos listed on MobileCasinosAustralia.com are designed to allow Australian players to play real-money games and one of the basic amenities they offer is using Australian dollars as a regular currency. That means you won’t need to exchange your $AU to other currencies, but also all bonuses and bets will be expressed in AUD. It is important to mention that we will not take into consideration any casino that does not fully accept AUD.

 

Mobile Casino Games

Mobile Casino GamesDO ONLINE AND MOBILE CASINOS OFFER THE SAME GAMES ?

Basically, yes. Even though online casinos offer more games generally speaking, the games themselves are essentially the same, meaning they are played according to the same rules and offering the same winning odds and payouts.

WHAT IS THE PAYOUT PERCENTAGE ?

The payout percentage is the amount of payouts that goes back to the players, expressed as a percentage of total bets. Therefore, if a payout percentage of a particular game is 98% it means $98 of $100 are returned to the players. The house edge, on the other hand, is a part that stays in the casino. In the previous example, the house edge is 2%.

WHAT TYPES OF GAMES CAN I FIND AT AUSTRALIAN MOBILE CASINOS ?

When deciding if a particular casino deserves a place on our site, one of the main criteria is the variety of games it offers. Australian mobile casinos are packed with all kinds of games that suit the needs of different players and include: pokies, blackjack, video poker, roulette, keno, scratch cards and so on.

WHAT ARE POKIES ?

Pokies, referred in other parts of the world as slots, slot machines, fruit machines and so on, are the most popular kind of games at all mobile casinos. They are based on different symbols rotating on the reels, while the winning combinations are created when matching symbols are aligned in a specific order (paylines). Modern pokies are extremely attractive with movie-like gameplay and dynamic bonus rounds.

CAN I TRY OUT THE GAMES BEFORE PLAYING FOR REAL MONEY ?

Sure you can. The majority of the games offered by mobile casinos can be accessed and played for fun, no strings attached. This could be very useful for you to learn how a specific game works before daring to play for real money. Rest assured that the games are absolutely the same whether you play for fun or for real money.

ARE MOBILE CASINO GAMES FAIR ?

Yes, they are. It is understandable that some people doubt the fairness of something so dematerialised such as internet-based games, but there are many ways to provide 100% honest gameplay. First of all, the games are tested by independent auditors who evaluate the random number generators of each game and publish their findings. Second, the majority of games offered by Australian mobile casinos are created by renowned providers, known for their ethical behaviour. Third, as long as you stick with the casinos listed on MobileCasinosAustralia.com, you do not need to worry about the fairness.

 

Casino Bonuses

Casino BonusesWHAT IS THE WELCOME BONUS ?

The welcome bonus is a bonus offered exclusively to newly registered members. Each casino has its own welcome bonus, but most commonly you will find two types: no deposit and deposit welcome bonus. No deposit bonus is given as a small token of appreciation when you sign up with a casino and nothing is asked in return. Deposit welcome bonuses are given proportionally to your initial deposit and can go up to 100%, 200% of your deposit or even more.

WHAT TYPES OF BONUSES CAN I RECEIVE AT AUSTRALIAN MOBILE CASINOS ?

Beside no deposit and deposit welcome bonuses that are intended for new members, you will be able to find many other bonuses created for existing players. Reload bonuses work pretty much the same as welcome bonuses, cash-back bonuses may return you a part of your casino losses, referral bonuses are given to those members who manage to attract new players and so on. Surprisingly, some casinos will give you special bonuses just for using particular deposit methods.

WHY DO CASINOS OFFER BONUSES ?

A bonus is a way to attract new players, as well as keep those who have already registered. The competition among mobile casinos is harsh, so they are forced to offer more tempting bonuses to stick out of the crowd and deserve additional attention. Players should benefit from this race and pick those casinos that offer the best bonus packages.

WHAT ARE THE WAGERING REQUIREMENTS ?

When casino gives you free money to play, they expect from you to use it on the games, not to take the money and run, which is the reason why they attach some requirements to all their bonuses. The wagering requirement (or play-requirement) for any bonus shows how many times you need to wager the bonus amount before you will be able to withdraw your winnings. Sometimes, the corresponding deposit amount is included into wagering requirements too.

 

Customer Support

Customer SupportWHAT IS THE CUSTOMER SUPPORT AT MOBILE CASINOS ?

Just like in any other industry, customers are not left alone to wander about trying to fix some problems or find the information they need, they are rather treated with respect and guided through the casino. The customer support exists to help you solve all issues you may have with the casino, so do not hesitate to use their assistance.

HOW TO MAKE CONTACT WITH THE CUSTOMER SUPPORT ?

The better the casino, the more options to get in touch with the customer support team. Having in mind that the majority of players use their smartphones to access the casino and play the games, a toll-free telephone number is very convenient and many mobile casinos offer one. Additionally, live chat is highly popular among the players, since it provides quick and easy way to reach the customer support. On top of that, you can always send an email and describe what bothers you.

IS CUSTOMER SUPPORT AVAILABLE 24/7 ?

Absolutely. What is the purpose of customer support if they are not available when you need them? Send them a chat message or call them by phone and expect a quick answer. Email communication is generally slower, but it gives you time to describe what bothers you in details.

Last Updated : 08 September 2017